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Shipping & Returns

Shipping is from Australia via Australia Post standard and express services. Delivery time depends on the delivery zone as shown below.


ZoneDescriptionStandard Delivery Time1  Express Delivery Time1
Zone AAustralia and New Zealand1-4 Working Days1-3 Working Days
Zone BAsia Pacific3-6 Working Days2-4 Working Days
Zone CNorth America and Middle East4-7 Working Days2-4 Working Days
Zone DAll other Areas4-10 Working Days2-4 Working Days

1 These times are to metropolitan areas. If you live on an ice float in the middle of the Queen Elizabeth Archipelago it may take a bit longer, then again times to specific countries within a zone may be faster.

We normally ship within 2 working days of receiving payments. However, please understand that once we have shipped your order, it is no longer within our control.

Shipping Cost

Standard Shipping is a flat $9.00 per order irrespective of how much you order or the delivery location. Express shipping is available from $15.00 and the price varies with location and weight.

Parcel Tracking

The express service provides parcel tracking for most locations. Please use the link below to track your parcels

No tracking is available for the standard flat rate service.

100% Money Back Guarantee

We take great care in packaging and shipping your orders, but in rare cases products can be damaged in shipment or may be faulty to begin with. In the case of a product being "Dead on arrival", we will give you the option of a new item to be shipped out, or your purchase price (including shipping) refunded.

Optional Insurance

Whilst the shipping service we use is usually very reliable, there are some rare cases where a product fails to arrive or arrives late. If the insurance option was selected during checkout and the parcel hasn't arrived within 30 working days, we will give you the option of a new item to be shipped out, or your purchase price (including shipping) refunded.